6 SRE principles that IT Operations should embrace to develop a fully mature operational engine
As digital transformation efforts escalate, Site Reliability Engineering (SRE) has become an increasingly important function for many organizations. In fact, our 2021 State of DevOps Automation report found that 86% of organizations were planning to hire SREs within the year.
Created at Google, SRE is about driving shifts in how teams operate across an organization. SRE teams are often viewed as the connectors between development and operations, as they are responsible for building automated solutions for operational tasks like incident response and performance monitoring. They typically possess traditional software engineering expertise alongside the ability to look at systems holistically.
It’s clear why the unique skill set of an SRE is widely in-demand. What is often less understood is that the mindset of an SRE is an equally important asset. While not every operator has the technical ability of an SRE, they can begin to adopt the mindset and practices that are core to their work, moving systems towards reliability, resilience, and extensibility. With the right mindset at the helm, your entire operations organization can make a bigger impact.
Reliability — the quality of performing consistently — becomes incredibly important when we view it from an operational perspective. The reliability of a product cannot be separated from the system with which it was created and in which it is maintained; the processes, tools, culture, and mindset of the team and/or organization that built it are integral to ongoing success. Since customers pay for uptime, and companies pay (sometimes significantly) for downtime, good operations may not win you customers, but bad operations certainly may lose you some! This makes reliability a core component of customer satisfaction and ties operations work directly to broader business goals and metrics.
A reliability mindset can be described as expecting the unexpected; planning and accounting for not only the best-case scenario but any and all things that could force a deviation from that ideal path. It requires viewing operations as a responsibility, rather than as a mere team or function. What processes can and should be put in place to address when a deviation from the ideal scenario occurs? What can be done before that happens to prevent incidents or surprises in the first place?
Here are 6 ways non-SREs can begin to adopt a reliability mindset:
Instilling a reliability mindset across your organization will be critical to developing a fully mature operational engine and working with complex distributed systems at scale. If you are curious about how Transposit’s process automation solution can support implementing effective site reliability engineering practices across your organization, request a demo.