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Frequently asked questions

What is Transposit AI?

Our vision is to empower a thriving community of innovators and creators dedicated to shaping the future of AI for operations. To support this mission, we offer Transposit’s Basic AI for free, allowing you to experience the potential of AI in incident management firsthand. However, as we evolve and continue to push the boundaries of AI, including auto-remediation capabilities, we anticipate introducing pricing to sustain and enhance our offerings, ensuring you have access to cutting-edge solutions that propel your operations forward. Together, we are building the future of AI for operations, and your involvement is invaluable in achieving this vision.

What are Runbooks?

Runbooks enable organizations to document their best practices around managing incidents. In addition, automation can be run directly from runbooks, greatly reducing the time to triage, investigate, and resolve incidents.

What is provided with On-Call?

Transposit On-Call enables teams to create on-call rotations and escalation policies. Each user has the ability to choose their contact method(s) (text, phone, or email). Admins have the ability to create on-call rotations and escalation policies to set active times in day and week, choose handoff times, add overrides, and choose escalation time delays.

We provide usage-based pricing for On-Call. For Transposit Startup, we will bill $10/user/month for any users who get paged, over the 10 free users allotted in the tier. Adding users to calendars and escalations policies is free. We only charge when users get paged.

What are Automations (Scripts)?

Automations (called Scripts in the product), allow you to automate one or more actions (e.g. create Slack channel, start Zoom meeting, etc.). Scripts can also include conditional logic, looping, and user inputs either at the beginning of the Script or anywhere in its lifecycle. Scripts can be triggered automatically at the start of an incident or if the incident’s state is changed, or manually anywhere within an ongoing incident.

What are Integrations?

Integrations allow you to connect Transposit to external tools and services. By integrating with your external tools and services, you can receive alerts and automate interactions with them (e.g. read from, write to, etc.). Each tool you connect is defined as one integration.

What are Incident Types?

Incident types enable you to customize different types of incidents. For each incident type, you can:

• Add an incident name and description
• Create custom fields
• Create custom incident forms, choosing which fields will show up during the creation of the incident
• Add runbook steps and attach automations
• Add action items

What are Custom Fields?

Custom Fields are Incident Type Fields that are not available as default fields in Transposit. You can create custom fields to fit your team’s specific needs.

Default fields include:

• Name
• Status
• Outcome
• Outcome details
• Severity
• Incident lead
• Reporter
• Reported at
• State
• Started at
• Resolved at
• Closed at
• Summary
• Slack channel
• Video conference link
• Acknowledged at
• Impacted services
• Page on-call