5 Actions to Drive Operational Maturity


January 27, 2022 | Recorded

“Customers pay for uptime and companies pay for downtime.”

This saying has us all striving to reduce downtime. However, the best way to actually accelerate incident remediation (or better yet, prevention) is by driving operational maturity.

In this session hear IT Leader, Ryan Taylor, (ex-Hulu, Head of Customer Success & Solutions Engineering at Transposit) share his new perspective on operational maturity. You will learn:

  • The stages of operational maturity
  • Strategies to move from reactive to self-healing
  • Real-world advice on how to implement tools, processes, and organizational structures to drive operational excellence
  • 5 actions you can implement today

About the speaker:#

Ryan Taylor, VP of Product, Transposit#

Ryan has over 15 years of experience as a leader in Technical Operations with expertise in product development for internal services and SaaS products. Ryan joined Transposit after almost five years at Hulu as Director of Production Operations. Prior to Hulu, Ryan led the global Intuit Operations and Application Operations teams for Quickbooks, TurboTax, and Mint.com. His career began at ABC Financial when the business realized the advantages of software development. Contributing to a SaaS product early-on led him to pursue hands-on technical operations roles at multiple companies, shaping the leader he is today. Outside of work, Ryan is an avid sports fan, and enjoys supporting both professional and amateur teams alike.