The State of DevOps Automation and AI 2023

While over 60% of respondents have a defined incident management process in place and automation that meets their needs, a majority of organizations face a rise in incidents (67%) and MTTR (61%). Results uncover that AI may be the missing piece.

This marks the third annual State of DevOps Automation study — with additional focus on AI. More than 1,000 IT Operations, DevOps, site reliability engineering (SRE), and platform engineering professionals with the role of VP, Director, Manager, and engineer at U.S. organizations with over 300 employees were surveyed to:

  • Determine current set of challenges and opportunities ITOps, DevOps, SRE, and platform teams face when solving incidents and implementing automation and AI into incident management workflows
  • Understand how teams are equipped to implement AI into incident management, while keeping humans in the loop
  • Assess the tools organizations are looking to embrace in order to achieve efficient incident management while decreasing mean time to resolution (MTTR)