A New Perspective on Operational Maturity


How This IT Leader Took His Org from Reactive to Self-Healing

September 21, 2021 | Recorded

The bottom line is this: customers pay for uptime, companies pay for downtime.

While the emergence of cloud computing and the ways APIs are used for infrastructure have advanced the pace at which we can deliver software, they've also added a great deal of complexity. IT has become more federated and operations is losing governance over tools and processes. The silos of tools, data, and teams hinder visibility, context, and actionability, resulting in the increased rate and cost of downtime.

To combat these new challenges, IT must take a new perspective when driving towards operational maturity. This requires teams to rethink ITSM and adopt new processes and technologies that enhance visibility and actionability across tools, services, and teams.

In this webinar hear IT Leader, Ryan Taylor, (ex-Hulu, Head of Product at Transposit) discuss:

  • The stages of operational maturity
  • Strategies to move from reactive to self-healing
  • Real-world advice on how to implement tools, processes, and organizational structures to drive operational excellence

About the speakers:#

Ryan Taylor, VP of Product, Transposit#

Ryan has over 15 years of experience as a leader in Technical Operations with expertise in product development for internal services and SaaS products. Ryan joined Transposit after almost five years at Hulu as Director of Production Operations. Prior to Hulu, Ryan led the global Intuit Operations and Application Operations teams for Quickbooks, TurboTax, and Mint.com. His career began at ABC Financial when the business realized the advantages of software development. Contributing to a SaaS product early-on led him to pursue hands-on technical operations roles at multiple companies, shaping the leader he is today. Outside of work, Ryan is an avid sports fan, and enjoys supporting both professional and amateur teams alike.

Jessica Abelson, Senior Product Marketing Manager, Transposit#


Jessica is passionate about bringing products to market that help teams ‘win’ together and believes that the best products are built with a customer-first mentality. At Transposit, she focuses on developing marketing strategies and works closely with the product team to drive innovation, bringing the voice of the customer into roadmap priorities. Jessica came to Transposit from Atlassian, where she worked on the products Hipchat and Stride and also spent time directly supporting enterprises as a member of the Cloud Migration team. Working with organizations throughout their cloud migration journey highlighted the inherent complexities of modern operations and drove her passion to create solutions that help orgs achieve operational maturity. Outside of work, she enjoys yoga, dogs, nature, and traveling.