Configure Triggers

Script triggers are a set of conditions that, when fulfilled, trigger a run of a script.

In your script, click Edit Triggers, as shown below.

In the right hand panel, define and finetune the trigger, as shown below.

A trigger consists of a type and one or more conditions, as shown below.

Activity Update Triggers#

As the name implies, these script triggers run any time an activity is updated.

When you click the Conditions button after selecting "Activity update", you can set conditions, as shown below.

• Old or new activity type. If set, the script will trigger if the old or new activity type matches.
• Old or new severity. If set, the script will trigger if any of the one or more old or new severity levels match (SEV0, SEV1, SEV2, SEV3, SEV4, SEV5)

Note: Each of these condition types will only match if the relevant activity trait changed in the update we’re looking at. For example, if you have these conditions set:

• Old activity type = Task
• New activity type = Incident
• Old severity = SEV0

The trigger won’t fire if a SEV0 Task changes to be an Incident, the severity didn’t change, so the condition on old severity won’t be met.