In an organization where an engineering team is specifically required to respond to alerts or incidents, the engineers generally own the process of making themselves and their teams available to respond to those alerts and incidents.
An on-call schedule is the system that organizations use to ensure 24/7 availability of their personnel, usually to handle urgent or time-sensitive issues that may also arise outside of regular working hours.
Watch this quick screencast for an overview of the steps you'll take below.
On-call management and incident response can be brought together via Transposit's adaptive escalation infrastructure. As an administrator, you can create on-call schedules and escalation policies enabling your team to quickly reach the right person via a paging notification.
Here are the activities in Transposit for setting up and working with on-call schedules.