Zendesk

Prerequisites

• Create a Zendesk Support account.

Available Actions

• Comment on ticket - Adds a comment to a Zendesk ticket
• Create ticket - Creates a ticket in Zendesk
• Update ticket - Updates the status of a Zendesk ticket

Set Up the Integration

1. Make sure you're logged into Transposit, then click this link to open the Zendesk settings dialog, name your key, and click Save.

2. In the Integrations list, where your key is now included, click Authenticate..

   

3. Enter the user name and password as described below.

   

Next Steps

Now that you've configured your integration, add one or more of the integration's actions to an automation, test the automation, and then add the automation to an incident type.

• Add an Action
• Test an Automation
• Add the Automation to an Incident Type