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Zendesk

Prerequisites#

Available Actions#

  • Create ticket
  • Update ticket
  • Comment on ticket

Setting Up the Connector#

  1. In the Service Group Settings, select the Connector Configurations tab, click Add configuration, and search for Zendesk. Select the item and click Add configuration.

  2. In the New configuration: Zendesk dialog, specify a configuration name, set your Zendesk Base URL, and click Save.

  3. In the Service Group Settings, select the Keys tab, click Add key, and search for Zendesk. Click Create a key, specify a key name, select the configuration you created above, and click Save.

  4. In the Keys page, where your key is now listed, click Authenticate.

  5. Enter the user name and password as described below.

Trying Out the Connector#

To verify that the connector is set up correctly, do the following.

  1. Add a new action in a script.

  2. Search for the actions related to Zendesk, select the one you need, and click Add.

  3. Fill out the inputs.

  4. Assign the key that you created earlier.

  5. Run the script and take note of the output in Transposit.

    In Zendesk, notice that the incident created in Transposit is listed.