New to setting up Transposit? Learn how to get started.


Available Actions

  • Comment on ticket - Adds a comment to a Zendesk ticket
  • Create ticket - Creates a ticket in Zendesk
  • Update ticket - Updates the status of a Zendesk ticket

Before working with individual actions, such as the above, go to the Explore Templates tab in the Automation Hub, and check if a template that suits your needs already exists.

Set Up the Integration

Let's get started pulling data from Zendesk into Transposit.

  1. Make sure you're logged into Transposit, then click this link to open the Zendesk settings dialog, name your key, add your Zendesk Base URL (in the form https://your-domain.zendesk.com), and click Save.

  2. In the Integrations list, where your key is now included, click Authenticate..

  3. Enter the user name and password as described below.

    Useful link, replace [yoursubdomain] with your subdomain:


Use the Integration

Now that you've configured your integration, add one or more of the integration's actions to an automation, test the automation, and then add the automation to an incident type.