Ivanti Cherwell Service Management

Prerequisites#

• Get started with Cherwell.

Available Actions#

• Display service info

Setting Up the Integration#

1. Go to Settings > Integrations and Keys, click New key, and search for Cherwell. Select the item and click Continue.

2. In the Configure Cherwell dialog, specify a key name and your Cherwell settings, and click Save.

   

3. In the Integrations list, where your key is now included, click Authenticate.

   

4. Enter your Cherwell environment credentials and click Save.

   

Next Steps#

Now that you've configured your integration, add one or more of the integration's actions to an automation, test the automation, and then add the automation to an incident type.

• Creating an Action
• Testing an Automation
• Adding the Automation to an Incident Type